What You Need To Know.

Top Questions On How To Order Your Unique Glasses.

When will I receive my glasses

Rooseyes guarantees delivery within 14 days! To check the status of your order, send us an email here.

What is the returns policy?

We are so confident that you will love your Rooseyes glasses, that we have a 30 day 100% Money Back Guarantee on all purchases! If for some reason you’re not happy with your purchase, contact us within 30 days of your order and we will organise a replacement or refund – no questions asked.

What happens after the 30 day warranty?

If your frames break or are damaged outside the 30 day warranty, Rooseyes can provide you with replacement frames for 50% off the purchase price. Once you receive your new frames, just swap out the lenses!

What happens if the glasses don’t fit my face?

Most optical stores will be able to make minor adjustments for you at no charge. They use specialised equipment to tweak the frames and nose pads so they fit on your face perfectly.

I made a mistake on my order! How can I change it?

So we can get your glasses out to you as soon as possible, once an order is placed we are unable to change it. You can always create a new order as we do offer a 30 day money back guarantee.

If you’ve accidentally input the wrong prescription, send us an email and we will send you new lenses with the correct prescription for the cost of the new lenses only – no shipping fees!

Do you accept insurance?

We do not deal with insurance providers directly. However, most insurance providers may be able to reimburse you with proof of purchase. Ask your insurance provider and make sure you keep your receipt.

Do you ship internationally?

Yes! Rooseyes ships worldwide.

Shipping is free within Australia and New Zealand. Shipping to all over countries incur a $30 flat fee.

Do you have thin lenses?

For all optical frames, Rooseyes provides Thin single vision lenses (index 1.61). We also provide options for Ultra Thin (index 1.67) or Super Thin (1.74). Make the selection when placing an order.

What prescriptions do you support?

Rooseyes supports a sphere power of -6 to +6 and cylinder of -2. If your prescription falls outside this range, send us an email here to find out if we can help.

I like the optical frames, can you make them into sunglasses?

Yes! We can make almost all frames into sunnies. Select “Add to Cart” and then change the lens options to sunglasses.

Can I order multiple frames with different prescriptions in one order?

Yes! We even offer multi-buy discounts:

  • Order 2 pairs in the same order and receive 10% off.
  • Order 3 or more pairs in the same order and receive 20% off.
Do you accept Trade/Wholesales orders?

Yes, email us here to find out more.

What information do you need?

To order prescription lenses, you will need your current prescription and your pupillary distance (PD). The PD is the distance between the centre of one pupil to the centre of the other pupil.

If you don’t have a copy of your prescription, call your optometrist and they will be able to provide you with the information. if your prescription has expired, visit your optometrist and take an eye exam so that you have an updated prescription.

What is Pupillary Distance (PD)?

The PD or Pupillary Distance is the distance between the pupils of the eyes, centre to centre, in millimetres. Most people have a PD between 54-74mm. A PD should be provided as part of your prescription.

Why do you need my PD?

Every pair of prescription lenses has an optical centre. The optical centre is what aligns the prescription to your vision so that you can see better. The PD is a very important measurement, Rooseyes uses it to determine the proper alignment for your glasses. Without an accurate PD, your prescriptions may not be properly aligned to your pupils meaning that your vision will not be accurate.

How do I find out my PD?

Your PD is normally measured during your eye exam. Check your prescription for your PD Value. If your PD is not on your prescription, you can measure it yourself using a ruler with millimetre measurements and the method below:

  1. Stand about 20cm away from the mirror. Place the ruler up against your eyes resting it on the bridge of your nose, keeping it horizontal.
  2. Close your left eye and align the ruler’s zero (0) measurement to the centre of your right pupil.
  3. Without moving your head or the ruler, open your left eye and close your right eye. Read the measurement that lines up with the centre of your left pupil. This number is your PD measurement.
  4. Repeat 3 to 5 times to get an accurate measurement. Make sure your head and ruler do not move after lining up the zero to the centre of your right pupil.

Monocular PD is the measurement between your left pupil and the centre of the bridge of your nose and the right pupil to the centre of the bridge of your nose. Monocular PD is used if your face is not symmetrical.

Most people have Binocular PD, which is the distance between the centre of the two pupils.


Do You Sell Progressive Lenses?

Sorry, we don’t supply progressive lenses at this moment.